A Conflict Resolution Playbook

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Let’s be honest…no one likes conflict. BUT, let’s be honest again…conflict is inevitable. There isn’t a relationship in our lives that won’t involve some degree of conflict at some point whether it’s a personal relationship or a professional relationship. And, our ability to manage that conflict and come to a resolution is a critical skill for us all to learn.

But how do we do it?!

This week, we’re speaking with Jeremy Pollack, a conflict resolution and peacebuilding expert. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Jeremy is a regular contributor on the topics of leadership and organizational conflict management to publications such as, Fast Company, Industry Week, and many more. He is also the author of the recently released book The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving, Conflict by Rockridge Press. 

In this episode, we talk about:

  1. What conflict actually is and how we can reframe it to be more of an opportunity to grow and deepen relationships
  2. Where conflict comes from and why some people are more prone to experiencing it
  3. How unconscious biases play into our approach to conflict
  4. How we can use a set of conversational sequences to better guide our ability to resolve conflict while maintaining our own boundaries and maintaining our important relationships

Learn more about Jeremy’s company at:

Work with Jeremy by visiting

Get a copy of Jeremy’s book:

It’s almost impossible to avoid conflict entirely, but if the parties involved consider the other person’s point of view, engage in problem-solving, attempt a negotiated agreement, and find a solution that’s win-win, it’s possible to achieve dispute resolution. Regardless of the conflict situations we find ourselves in, it’s the use of emotional intelligence/emotional awareness, use of active listening skills, and portraying open body language that can resolve many types of conflict.


Create Your Own Micro-Culture

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As we contemplate the potential of returning to the office in the coming months and all of the uncertainty and complexity surrounding it, one question that’s on many people’s minds is what it will feel like to be back in the office with everyone? One important element of that question is the age-old topic of corporate culture.

In today’s episode, I highlight a couple of research articles pointing to the impact that a single employee’s behavior can create a culture influencing others around them. I pose this question: How might you create your own micro-culture around you that supports the values you want to see in your company?

So many times we point to broader forces that are out of our control as the cause of our own experience. Those forces definitely do play a role. However, many times, we neglect to consider the role each of us can play in our own immediate environment. So, take some time to think about the culture you want to work in. Sit down and craft a description with your team. Then, think about the behaviors you can commit to in order to support the culture you want to create. Be the change.

Research cited in this episode: and


Designing Your Life for Happiness

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One of the really cool things that Psychology has to offer is its ability to help us understand our own behavior.  

I mean, why is it that some behaviors or habits are relatively easy for us to adopt, while we struggle with others? Why do some behaviors feel more “authentic” to us, while others feel more fake?  

What underlies all of that? And, more importantly, how can we use it to our advantage? 

That is exactly what we’re talking about this week, life design, as we chat with Amy Bucher. Amy holds a Ph.D. in Organizational Psychology and Undergraduate degree in Psychology from Harvard. She’s the author of the book “Engaged: Designing for Behavior Change,” and she is the go-to expert for how to use psychology in the design process. She uses her expertise in her role at the design firm Mad*Pow

I stumbled upon Amy and her work in a weekly behavioral design email I’m subscribed to, and I instantly knew I had to get her on the podcast. I knew she’d make a great guest, and wow did she deliver! 

In her episode we covered some amazing topics: 

  • How psychology informs the design process and how something called the self-determination theory helps explain our own behavior 
  • The myth between having “high or low” motivation, and what science tells us instead 
  • The role of authenticity in happiness  
  • How we can craft our life in alignment with who we really are in order to thrive through life’s ups and downs. 
  • How making life design part of your life and eliciting a positive benefit to your career path.

I’m sure you can see why I’m so excited about this interview. I can’t wait for you to meet Amy Bucher! 

If you’re interested in Amy’s book, visit and enter the code PeakMind0720 to get 20% off! (Code expires 8/31/20, so hurry!)