A Conflict Resolution Playbook

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Let’s be honest…no one likes conflict. BUT, let’s be honest again…conflict is inevitable. There isn’t a relationship in our lives that won’t involve some degree of conflict at some point whether it’s a personal relationship or a professional relationship. And, our ability to manage that conflict and come to a resolution is a critical skill for us all to learn.

But how do we do it?!

This week, we’re speaking with Jeremy Pollack, a conflict resolution and peacebuilding expert. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Jeremy is a regular contributor on the topics of leadership and organizational conflict management to publications such as, Fast Company, Industry Week, and many more. He is also the author of the recently released book The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving, Conflict by Rockridge Press. 

In this episode, we talk about:

  1. What conflict actually is and how we can reframe it to be more of an opportunity to grow and deepen relationships
  2. Where conflict comes from and why some people are more prone to experiencing it
  3. How unconscious biases play into our approach to conflict
  4. How we can use a set of conversational sequences to better guide our ability to resolve conflict while maintaining our own boundaries and maintaining our important relationships

Learn more about Jeremy’s company at:

Work with Jeremy by visiting

Get a copy of Jeremy’s book:

It’s almost impossible to avoid conflict entirely, but if the parties involved consider the other person’s point of view, engage in problem-solving, attempt a negotiated agreement, and find a solution that’s win-win, it’s possible to achieve dispute resolution. Regardless of the conflict situations we find ourselves in, it’s the use of emotional intelligence/emotional awareness, use of active listening skills, and portraying open body language that can resolve many types of conflict.